Docs Error Library Authentication Errors Error 412: Account Pending Approval

Error 412: Account Pending Approval

What Is Causing This Error?

The ‘412 error’ often occurs on sites sending emails through Postmark’s SMTP server. It indicates that you’re trying to send an email to an account not verified as a Sender on your Postmark account.

Postmark manually approves every new account created on its platform before you can fully access its features. If your account is pending approval, you’ll only be able to send emails to accounts you’ve added as senders or email addresses in the domain you’ve verified.

Resolving the Error – Solution

To fix this error, you’ll need to ensure your Postmark account is approved to send emails to external email addresses. You can verify your account by clicking on the Request approval button in your Postmark account dashboard.

Request account approval

Next, fill out the form and submit your account for approval. Postmark usually takes about 24 hours to manually review each submission.

While your account is pending verification, you can only send emails to addresses that have been added as a sender on your account or email addresses on the domain you verified.

That’s it! Now you know the causes of the ‘error 412: account pending approval’ issue and how to resolve it.

If you’d like to learn how to troubleshoot other common errors, check out the following tutorials: