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Error 403: access_denied

Resolving the Error – Solution To fix this error, you’ll need to publish your app from Google Cloud Console and reauthorize your SMTP plugin. We’ll explain the steps in this guide. Publishing Your Google App To publish your app, log in to the Google Cloud Console dashboard. Within your Google Cloud project, navigate to APIs […]
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cURL Error

Resolving the Error – Solution To quickly resolve this error, you’ll need to update your server’s cURL library. The steps to update this library will differ depending on your web hosting provider. We recommend getting in touch with your web hosting support for guidance. They should be able to update the library on your server. […]
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cURL Error 28: Connection Timed Out

Resolving the Error – Solution This error is usually not caused by the SMTP plugin you’re using. So resolving it would require making changes to your website’s server configuration. We’ll cover some of the troubleshooting steps to resolve the issue. Update Your Software Before going any further, ensure your site uses an updated version of […]
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Error: Email Sending Limit

Resolving the Error – Solution To resolve this error, you’ll need to confirm the rate limit that applies to your account from the mailer you configured. Below, we’ve linked the documentation with details about the sending limit for some popular email service providers. You can always confirm your account’s email sending limit by contacting your […]
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SPF Record

What Is SPF? SPF stands for Sender Policy Framework. It is an email authentication standard that helps protect email senders and recipients from spam, spoofing, and phishing. Although your emails may send successfully without an SPF record, adding it to your site’s DNS improves email deliverability. Combined with standards like DMARC and DKIM, it improves […]
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DKIM Record

What is DKIM? DKIM stands for DomainKeys Identified Mail. It is a protocol for email authentication to prevent email spoofing. Email spoofing is the process of sending emails with a forged sender address. If your user’s email service provider fails to verify you as the sender, it may be flagged as a spoof email. This […]
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Error: Could Not Connect to SMTP Host

Resolving the Error – Solution To resolve this error, we recommend reviewing your SMTP configuration and making sure each field has the correct value. If the error persists, it could be server related. In this case, we suggest contacting your hosting provider with the exact error message you see on the SMTP plugin’s error log. […]
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Error: Connection Refused

Resolving the Error – Solution Because this error is server related, resolving it would require reaching out to your web hosting support. When contacting them, share the exact error message you’re seeing. They should be able to fix the server configuration issue.
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Error: Key Not Found

Resolving the Error – Solution To resolve this error, confirm that you copied the correct API key from your email service provider. Once you have the correct API key, go to the settings page of your SMTP plugin and update the API key field with the correct key. Be sure to save your changes afterward. […]
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Error: Could Not Authenticate

Resolving the Error – Solution If the issue is caused by misconfiguration of your SMTP plugin, we recommend double-checking that you’ve copied the correct SMTP details from your email service provider. You may need to re-run the setup process to confirm everything is configured properly. If the issue is server-related, reach out to your web […]
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Error: MailboxNotEnabledForRESTAPI

Resolving the Error – Solution To resolve this error, you’ll need to migrate your Microsoft Exchange mailbox account using the appropriate method. For steps on how to migrate your mailbox account, please see Microsoft’s official documentation. Another solution to this error is to make sure that you’re using a valid Microsoft 365 mailbox. Using a […]
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Understanding SendLayer Rate Limiting

How SendLayer Rate Limiting Works Rate limiting sets a maximum threshold for the number of requests or actions a user or an IP address can perform within a specified period. SendLayer applies rate limits to the number of emails a user can send within a specified timeframe. Each user account has a per-minute, hourly, and […]
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Rate Limiting

What Is Rate Limiting? Rate limiting is a method used by applications to control and limit the number of requests a user can make within a specified timeframe. When the limit is reached, additional requests are either delayed or blocked entirely, depending on how it’s set up. Enabling rate limiting on a system prevents data […]
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How to Set Up SendLayer on Google Domains

Before getting started, be sure to: Viewing DNS Records in SendLayer After you’ve added your domain, SendLayer will automatically detect your domain host and generate 5 unique DNS (Domain Name System) records specifically for your domain. If it doesn’t detect your domain host, click choose your domain host and select your domain registrar. In the […]
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Verifying Your Account

Accessing Account Verification Page To start, you’ll need to log in to your SendLayer account dashboard. Once you’re logged in, you can click the orange Verify Now button to get started. Alternatively, you can click the Verify Now link in the Account Overview section to access the verification page. Verifying Your Account In the Your […]
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How to Set Up SendLayer on A2 Hosting

Before getting started, be sure to: Accessing DNS Records In SendLayer When you add a domain to your account, SendLayer will automatically detect your domain host and generate 5 DNS (Domain Name System) records unique to your domain. If it doesn’t detect the correct domain host, click Change your domain host here to choose your […]
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How to Set Up SendLayer on Name.com

Before getting started, be sure to: Accessing DNS Records in SendLayer Once you’ve added a domain to your SendLayer account, SendLayer will automatically detect your domain host and generate 5 DNS (Domain Name System) records unique to your domain. If it doesn’t detect the correct domain host, click Change your domain host here to choose your domain registrar. […]
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How to Set Up SendLayer on Cloudflare

Before getting started, be sure to: Viewing DNS Records in SendLayer Once you’ve added a domain to your SendLayer account, SendLayer will automatically detect your domain host and generate 5 DNS (Domain Name System) records unique to your domain. If it doesn’t detect the correct domain host, click Change your domain host here to choose your domain registrar. […]
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How to Set Up SendLayer on DreamHost

Before getting started, be sure to: Accessing DNS Records in SendLayer After you add a domain to your SendLayer account, SendLayer will automatically detect your domain host and generate 5 DNS (Domain Name System) records unique to your domain. If it doesn’t detect the correct domain host, click Change your domain host here to choose your domain registrar. […]
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How to Set Up SendLayer on Namecheap

To get started, you’ll need to: Viewing DNS Records in SendLayer After you add a domain to your account, SendLayer will automatically detect your domain host and generate 5 unique DNS records for your domain. If it doesn’t detect the correct domain host, click the Change your domain host here link to choose your domain […]